Return and refund policy

Return and Refund Policy - Value yourself

At Valorise toi, your satisfaction is our priority. We are committed to providing quality products and exceptional service. However, we understand that sometimes things don't go as planned. Here is our return and refund policy:

  1. No Returns or Refunds : We do not offer returns or refunds on purchases unless certain conditions are met.

  2. Damaged or Defective Products : If your product arrives damaged or defective, you may be eligible for a return or refund. Here are the steps to follow:

    • Immediate Reporting : You must notify us of the problem within 2 days of receiving the product.
    • Proof of Damage or Defect : Provide clear photos of the damaged or defective product so we can assess the situation.
    • Assessment : We will assess your case individually and decide the best way to resolve the problem.

  3. Return/Refund Process :

    • Upon approval, we will provide you with instructions for returning the damaged or defective product.
    • Once the returned product is received and inspected, we will issue an exchange or refund, whichever is deemed appropriate.
    • Refunds will be made to the original payment method.

  4. Exclusions : Note that certain types of products may be excluded from the return policy due to their nature.

  5. Contact Us : If you have any questions or concerns regarding your order or our policy, please do not hesitate to contact us.

We hope that your experience at Valorise toi will always be positive, and we are committed to doing our best to resolve any issues fairly and quickly.